Returns and Refunds Policy

Returns and Refunds Policy

Your Satisfaction is Our Priority at Shine Beacon

At Shine Beacon, we strive to ensure your shopping experience is enjoyable and hassle-free. If you are not entirely satisfied with your purchase, we're here to help.

Return Policy

• Eligibility: You may return most new, unused items within 30 days of delivery for a full refund.
• Condition: Items must be in their original packaging, with all tags attached, and in the same condition as received.
• Exclusions: Certain items such as perishable goods, personalized items, and digital downloads are not eligible for return.

How to Initiate a Return

1. Contact Us: Please contact our customer service team at info@shinebeacon.com or call us at +971 55 689 8031 to initiate the return process.

2. Provide Details: Provide your order number and details of the item(s) you wish to return.

3. Return Shipping: You will be responsible for return shipping costs unless the return is due to our error (e.g., incorrect item sent).

Refund Process

• Refund Timeline: Once your return is received and inspected, we will process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to the original method of payment used during the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to arrange a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our Returns and Refunds Policy, feel free to contact us. Our customer service team is here to assist you and ensure you have a positive experience with Shine Beacon.